Refund & Returns Policy for Grace Sports
Effective Date: [1 May 2025]

At Grace Sports, we strive to ensure your complete satisfaction with our table tennis products and services. If you’re not happy with your purchase, here’s how we handle returns and refunds:

1. Returns Eligibility

  • Timeframe: You may return most items within 30 days of delivery, provided they are:
  • In original, unused, and resalable condition (e.g., no scratches, marks, or damage).
  • In original packaging, including tags, manuals, and accessories.
  • Non-Returnable Items:
  • Perishable goods (e.g., grip tape, adhesives).
  • Custom/personalized products (e.g., engraved paddles).
  • Products damaged due to misuse or improper care.

2. How to Initiate a Return

  1. Contact Us: Email [support@gracesports.com] within 30 days of delivery to request a return authorization (RA) number.
  2. Ship Back: Securely package the item(s) with the RA number visible on the box. Return to:
   [Kanker Khera, Meerut Cantt, Meerut, Uttar Pradesh 250001]
  1. Inspect & Process: We will inspect the item within 5 business days of receipt and notify you of approval or rejection.

3. Refunds

  • Approved Returns: Refunds will be issued to the original payment method within 10 business days of approval.
  • Shipping Costs:
  • Customer pays return shipping unless the return is due to our error (e.g., wrong item shipped, defective product).
  • Original shipping fees are non-refundable unless the return is our fault.
  • Store Credit: Optionally, request store credit for faster processing.

4. Exchanges

  • For defective or incorrect items, we’ll replace them at no extra cost. Contact us to arrange an exchange.

5. Event & Service Cancellations

  • Event Registrations:
  • Cancellations made 14+ days before the event: Full refund.
  • Cancellations within 14 days: 50% refund or credit toward a future event.
  • No-shows: Non-refundable.
  • Cancelled Events: Full refunds issued automatically if Grace Sports cancels an event.

6. Damaged or Defective Items

  • Report damage/defects within 7 days of delivery. Provide photos and order details to [support@gracesports.com]. We’ll arrange a free replacement or refund.

7. Proof of Purchase

  • A valid receipt, order number, or invoice is required for all returns.

8. Contact Us

For questions or assistance:

  • Email: [info@gracesports.in]
  • Phone: [+91 87918 64565]
  • Address: [Kanker Khera, Meerut Cantt, Meerut, Uttar Pradesh 250001]

This policy complies with applicable consumer laws in India . We reserve the right to update this policy; changes will be posted on our website. For complex cases, we may require additional documentation.